Frequently Asked Questions

Q: Can I customise the chairs you offer?

A: Yes, absolutely. We specialise in made-to-order seating, with a wide range of fabrics, finishes, mechanisms, and frame colours available. Whether you need specific ergonomic features, branding colours, or specialist fabrics, we can tailor our products to suit your needs.

Q: Do your chairs comply with UK regulations and standards?

A: Yes. All our chairs are manufactured to meet or exceed relevant British and European safety and quality standards, including BS EN 1335 and BS 5459 where applicable.

Q: Do you offer fabric swatches or samples?

A: Yes, we can provide fabric swatches on request so you can be sure of your colour and texture choices before placing an order.

Q: Can I order chairs suitable for 24-hour or heavy-duty use?

A: Certainly. We have ranges specifically designed for intensive use and control room environments. Please speak to our team to find the best model for your application.

Q: Do you offer a reupholstery service?

A: Yes. Chairplan provides a professional reupholstery service for existing chairs—whether they’re our own or from other manufacturers. This is a great way to extend the life of your seating while refreshing its look.

Q: What can be reupholstered?

A: Most task chairs, meeting chairs, reception seating and soft seating can be reupholstered, depending on the frame condition. We’ll assess your furniture and advise on feasibility and cost.

Q: Can I choose new fabrics or colours when reupholstering?

A: Absolutely. You can choose from our full range of commercial-grade fabrics, including vinyls, wools, anti-microbial and eco-conscious options. We’re happy to help you match your existing interiors or create a new look.

Q: Is reupholstery cost-effective?

A: Often, yes. Reupholstery can be a more sustainable and budget-friendly alternative to replacement, particularly for quality-built frames.

Q: How do I place an order?

A: Orders can be placed directly through our sales team or through one of our approved dealers. You can start by contacting us via phone or email with your requirements.

Q: What is your typical lead time?

A: Lead times vary depending on the product and level of customisation, but most orders are delivered within 10–15 working days. We’ll confirm an accurate timeframe when you place your order.

Q: Is there a minimum order quantity?

A: There is no strict minimum order, but for single bespoke items, additional charges may apply. We are happy to quote for one-off orders or large volume projects.

Q: Do you offer nationwide delivery?

A: Yes, we deliver across the UK. Delivery is usually via our own logistics team or trusted couriers. International delivery is available by arrangement.

Q: Do you offer installation or assembly services?

A: Most of our chairs are delivered fully assembled. Where assembly is required, clear instructions are provided. If you need installation support, please let us know when ordering.

Q: Can I track my delivery?

A: For larger orders or specific delivery times, we’ll work with you directly to schedule and confirm logistics. Contact our team for delivery updates.

Q: What warranty do you provide on your chairs?

A: Most Chairplan products come with a 5-year warranty as standard (subject to fair wear and tear). Warranties vary depending on usage type—please check individual product pages for full details.

Q: What should I do if there’s a problem with my chair?

A: If you experience any issues, please contact us with your order number and a description (or photos) of the problem. Our team will assess and provide a prompt resolution.

Q: Do you offer chair repairs or spare parts?

A: Yes, we can provide replacement parts such as arms, castors, or gas lifts. In some cases, we can arrange for repair or refurbishment depending on the product and age.

Q: Where are your chairs made?

A: All our chairs are manufactured right here in the UK at our production facility in Hertfordshire. This allows us to maintain excellent quality control and flexibility.

Q: Do you work with trade, resellers or public sector organisations?

A: Yes, we work closely with dealers, architects, designers, procurement teams and facilities managers across commercial and public sectors. Trade accounts are welcome.

Q: Is Chairplan part of any environmental or sustainability initiatives?

A: Sustainability is important to us. Many of our chairs are made using recycled materials and are up to 95% recyclable. We also work with UK suppliers to reduce carbon footprint and support circular economy principles.